Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Butts in the Seat

Butts in the Seat

Miller, Ree

Paperback

Humor

ISBN10: 1516862627
ISBN13: 9781516862627
Publisher: Createspace
Published: Jul 28 2015
Pages: 386
Weight: 0.88
Height: 0.80 Width: 5.24 Depth: 7.99
Language: English
Did you ever work in a call center? Or any kind of office environment? And thought, at least once or twice, This is just ridiculous? This book is for you. Butts in the Seat is set in a fictional call center, Pharma Connection Resource (PhCR). The company is rife with politics, conflicts, cliques, drama, tedium, and senseless policies. We get to know Chrissy, the capable account manager, whose directness is not universally appreciated; frustrated marketing director Lisa, who's trying to hang in until she can take early retirement; Patty, the much-loved receptionist; Eve, the ambitious art history major who has a connection to bloviating CEO Tom; Jack, the money-focused call center director disliked by many; and the in-over-her-head EVP Ellen, who may or may not be having an affair with Jack. And then there's the call center staff-including telephone agents, some of whom are nurses, some of whom are called POAs (Plain Old Agents); Noreen, the tough but fair call center manager; and supervisor Josh, who is on leave at the start of the novel after being attacked by POA Trevor with a baseball bat after a feedback session gone wrong. An added element is that PhCR is hired by pharmaceutical companies to handle consumer calls on their behalf; we meet a few of their clients and prospective clients-the distrustful and impossible-to-please Clarissa, the alien-like George, the blame-spewing Chip, the tough-as-nails Nancy, who once threatened to rip a little boy's foot off, and a bean counter who looks remarkably like Rowan Atkinson, Mr. Bean himself. There are twists and turns throughout, and a satisfying surprise at the end.

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