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At Your Service: English as a Second Language for Success in Customer Service
Paperback
English as a Second LanguageGeneral ReferenceGeneral Education
ISBN13: 9781665738828
Publisher: Archway Pub
Published: Mar 13 2023
Pages: 96
Weight: 0.70
Height: 0.26 Width: 8.50 Depth: 11.00
Language: English
Words matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations.
Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.
The book also focuses on the best procedures and methods to create these workplace essentials:
Interviews and resumes Body Language Economics of the workplace Specific grammar points Brainstorming Traits of good managers and employeesMany students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.
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