Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Spc Simplified for Services: Practical Tools for Continuous Quality Improvement

Spc Simplified for Services: Practical Tools for Continuous Quality Improvement

Amsden, Davida
Butler, Howard
Amsden, Robert

Paperback

ManagementGeneral GardeningGeneral Science

ISBN10: 0412447401
ISBN13: 9780412447402
Publisher: Springer Nature
Published: Jul 31 1991
Pages: 300
Weight: 1.40
Height: 0.67 Width: 8.00 Depth: 10.00
Language: English
In this book, we talk about many of the tools and techniques of qual- ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat- egy for gaining the competitive edge. Quality in the Japanese auto indus- try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex- pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se- rious competitive threat to your company. Some examples may help you see the seriousness of your situation.

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