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Red Call
Paperback
Series: Alex Bennett: Division Nine, Book 3
Publisher: Independently Published
Published: Jul 20 2026
Pages: 192
Weight: 0.43
Height: 0.44 Width: 5.00 Depth: 8.00
Language: English
Every second, something is deciding who gets an ambulance. It has never once shown its working.
At 3:47am on a quiet Glasgow night, a crew 150 yards from a man having a heart attack are diverted twenty miles across the city. He dies alone on his living room floor, waiting for help that was almost at his door.
Nobody questions it. The computer knows best.
Six months into a secondment in London, paramedic Alex Bennett comes home for a colleague's retirement and agrees to one shift back on the road. What he gets is the smoothest day of his career. Seven jobs. No delays, no chaos, no hostility, no waiting in a hospital corridor. Every patient genuinely, properly unwell.
A perfect shift.
It takes him until the end of it to understand what's wrong with that - because not one of those seven calls came from the schemes and the tower blocks and the streets where the ambulance service spends most of its life. The parts of the city that need it most had simply never appeared on his screen.
OptiResponse is a triumph. Response times down eleven per cent. Handover delays gone. Independently audited, publicly celebrated, and about to be rolled out to every ambulance in Scotland. The data is real and the data is excellent.
But a system that only shows you what it chose will never show you what it withheld. And somewhere underneath a very good average, someone is waiting longer than they should be.
Alex has no evidence, no authority and no way to prove any of it. What he has is eleven years on the road, an instinct for the thing that doesn't fit, and a quiet organisation called Division Nine who have learned to listen when he says something is wrong.
Somebody built this machine. Somebody got to the person who built it.
And it is still running.
RED CALL is the third novel in the Alex Bennett series, a Scottish crime thriller written from inside the ambulance service. It can be read as a standalone.
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