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612-822-4611
The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction

The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction

Paperback

Investing & FinanceManagementMarketing

Publisher Price: $39.99

ISBN10: 3030135640
ISBN13: 9783030135645
Publisher: Palgrave Macmillan
Published: Aug 26 2021
Pages: 211
Weight: 0.72
Height: 0.48 Width: 6.14 Depth: 9.21
Language: English
With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience.

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