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Practical Insights on Customer Service: An African Perspective (Large Print Edition)
Paperback
Business GeneralInvesting & FinanceMarketing
ISBN13: 9781906704858
Publisher: Adonis & Abbey Publ Ltd
Published: Jul 20 2011
Pages: 136
Weight: 0.44
Height: 0.29 Width: 6.14 Depth: 9.21
Language: English
Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.
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