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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Positive Coach Approach: Call Center Coaching for High Performance

The Positive Coach Approach: Call Center Coaching for High Performance

Paperback

Business GeneralCareersGeneral Education

ISBN10: 142597838X
ISBN13: 9781425978389
Publisher: Authorhouse
Published: Feb 2 2007
Pages: 160
Weight: 0.54
Height: 0.37 Width: 6.00 Depth: 9.00
Language: English
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

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