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Perceção da qualidade dos cuidados de saúde nos hospitais públicos da Costa do Marfim
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ISBN10: 6208680832
ISBN13: 9786208680831
Publisher: Edicoes Nosso Conhecimento
Published: Feb 25 2025
Pages: 232
Weight: 0.70
Height: 0.53 Width: 6.00 Depth: 9.00
Language: Portuguese
ISBN13: 9786208680831
Publisher: Edicoes Nosso Conhecimento
Published: Feb 25 2025
Pages: 232
Weight: 0.70
Height: 0.53 Width: 6.00 Depth: 9.00
Language: Portuguese
Perante a degradação dos cuidados prestados aos utentes nos hospitais, vários estudos tentaram desenvolver teorias e conceitos com vista a apresentar propostas de melhoria. Apesar dos esforços dos investigadores e da determinação dos decisores, os resultados não parecem corresponder à s expectativas dos utentes. As queixas e as recriminações são cada vez mais numerosas. Os modelos propostos não conseguiram identificar certas dimensões importantes para explicar a qualidade percebida dos cuidados. Com o objetivo de dar uma resposta holÃstica à perceção da qualidade, recorremos aos conceitos de experiência vivida e de estado de ansiedade dos utentes dos hospitais, até agora pouco explorados na literatura. O nosso trabalho permite-nos esclarecer as lacunas dos estudos anteriores. A investigação foi efectuada em duas fases. Uma primeira fase qualitativa exploratória, envolvendo 20 utentes, identificou as dimensões da experiência vivida e deu origem ao conceito de estado de ansiedade dos utentes hospitalares.
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