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La qualité perçue des soins dans les hôpitaux publics de Côte d'Ivoire
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ISBN10: 6206730859
ISBN13: 9786206730859
Publisher: Editions Universitaires Europeennes
Published: Jan 21 2025
Pages: 312
Weight: 0.92
Height: 0.70 Width: 6.00 Depth: 9.00
Language: French
ISBN13: 9786206730859
Publisher: Editions Universitaires Europeennes
Published: Jan 21 2025
Pages: 312
Weight: 0.92
Height: 0.70 Width: 6.00 Depth: 9.00
Language: French
Devant la détérioration de l'offre de soins rendue aux usagers dans les hôpitaux, plusieurs recherches vont essayer de développer des théories et des concepts aux fins de faire des propositions pour l'améliorer. Malgré les efforts des chercheurs et la volonté des décideurs, les résultats ne semblent pas répondre aux attentes des usagers. Nous observons de plus en plus de plaintes et de récriminations. Les modèles proposés n'ont pas permis de cerner certaines dimensions importantes dans l'explication de la qualité perçue des soins. En vue d'apporter une réponse holistique dans la perception de la qualité, nous avons fait appel aux concepts d'expérience vécue et de l'état d'anxiété des usagers des hôpitaux jusque-là inexplorés dans la littérature. Notre travail vient éclairer davantage les insuffisances des travaux antérieurs. Deux phases ont ainsi meublé cette recherche. Une première phase qualitative exploratoire menée auprès de 20 usagers a permis d'identifier les dimensions de l'expérience vécue et fait émerger le concept de l'état d'anxiété des usagers des hôpitaux.
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