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Inglês Básico e Essencial para Recepcionistas de Hotéis: "Da Recepção ao Pagamento: Comunicação Clara em Cada Etapa"
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Publisher: Independently Published
Published: Oct 29 2024
Pages: 58
Weight: 0.20
Height: 0.12 Width: 6.00 Depth: 9.00
Language: Portuguese
No mundo dinâmico e em constante evolução da hotelaria, o papel do recepcionista é fundamental para garantir uma experiência memorável aos hóspedes. Como a primeira e a última impressão que um visitante tem do hotel, os recepcionistas são os embaixadores da hospitalidade, responsáveis não apenas pelo check-in e check-out, mas também por atender às necessidades e expectativas dos clientes.
Este livro foi desenvolvido com o intuito de fornecer um recurso prático e acessÃvel para recepcionistas de hotéis de todas as experiências. Nele, você encontrará uma coleção abrangente de termos e expressões em inglês frequentemente utilizados na recepção, organizados de forma a facilitar a consulta rápida e o aprendizado. A fluência em um vocabulário especÃfico é crucial para oferecer um atendimento de qualidade, resolvendo problemas e atendendo à s solicitações dos hóspedes de maneira eficiente e cortês.
Ao longo deste livro, enfatizaremos a importância da comunicação clara e empática, essenciais para lidar com situações desafiadoras, como reclamações ou solicitações especiais. Além disso, abordaremos práticas recomendadas que podem ser aplicadas no dia a dia, ajudando a criar um ambiente acolhedor e profissional.
Seja você um recepcionista em inÃcio de carreira ou um profissional experiente em busca de aprimoramento, esperamos que este livro sirva como uma ferramenta valiosa para elevar seu atendimento e, consequentemente, a satisfação dos seus hóspedes. Vamos juntos explorar o vocabulário e as expressões que transformarão sua habilidade de comunicação e proporcionarão experiências inesquecÃveis no seu hotel.
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