Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Library Performance and Service Competition (Hb)

Library Performance and Service Competition (Hb)

White, Larry Nash
Nash White, Larry

Hardcover

Business GeneralGeneral ReferenceTeaching Instruction

Currently unavailable to order

ISBN10: 1843343150
ISBN13: 9781843343158
Publisher: Chandos Pub
Pages: 135
Weight: 0.86
Height: 0.38 Width: 6.14 Depth: 9.21
Language: English
A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.

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