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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Knowledge Services Management: Organizing Around Internal Markets

Knowledge Services Management: Organizing Around Internal Markets

Mills, Peter K.
Snyder, Kevin M.

Hardcover

Series: Service Science: Research and Innovations in the Service Eco

ManagementGeneral Mathematics

ISBN10: 0387095187
ISBN13: 9780387095189
Publisher: Springer Nature
Published: Sep 25 2009
Pages: 189
Weight: 1.01
Height: 0.50 Width: 6.14 Depth: 9.21
Language: English

Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the Proventure Workplace, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.

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