Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Impact of Mobile Banking Services on Customer Satisfaction

Impact of Mobile Banking Services on Customer Satisfaction

Janvier, Bayisingize
Normand, Hatungimana
Aaron, Karagiwenimana

Paperback

Accounting

ISBN10: 620969781X
ISBN13: 9786209697814
Publisher: LAP Lambert Academic Publishing
Published: Feb 25 2026
Pages: 124
Weight: 0.39
Height: 0.29 Width: 6.00 Depth: 9.00
Language: English
This article explores the transformative influence of mobile banking services, with a particular focus on Bancobu's eNoti platform, on customer satisfaction within Burundi's dynamic financial sector. As mobile banking continues to revolutionize access to financial services in developing countries, the nuanced effects on user contentment remain underexplored. Employing a rigorous mixed-methods approach, the research combines qualitative and quantitative data collection, with a primary focus on qualitative coding to ensure data reliability and validity. The target population includes Bancobu's entire active customer base in Bujumbura, totaling around 10,000 individuals, with particular attention to 4,500 users of eNoti who engaged with the platform at least once in the past six months. The findings highlight that targeted improvements in infrastructure, security, and user education are essential for enhancing overall customer satisfaction and the success of Bancobu's mobile banking services.

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