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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Fasten Your Seatbelt: The Passenger is Flying the Plane

Fasten Your Seatbelt: The Passenger is Flying the Plane

Hardcover

Business GeneralAviation

ISBN10: 0754645282
ISBN13: 9780754645283
Publisher: Routledge
Published: Aug 9 2005
Pages: 262
Weight: 1.20
Height: 0.63 Width: 6.14 Depth: 9.21
Language: English
This book firstly examines customer behaviour and how to address it. Secondly, it discusses the required changes on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with Taneja's previous books, the primary audience continues to be senior level practitioners within the global airline industry.

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