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Ends.: Why we overlook endings for humans, products, services and digital. And why we shouldn't.
Paperback
AccountingEconomicsTechnology & Engineering
ISBN13: 9789163936449
Publisher: Joe MacLeod
Published: Jun 3 2017
Pages: 244
Weight: 0.63
Height: 0.51 Width: 5.50 Depth: 8.50
Language: English
A compelling case for why we need to design better endings. - WIRED
ONBOARDING RECEIVES 99% OF DESIGN BUDGETS. WHAT ABOUT THE EXIT?
As businesses and consumers, we are obsessed with beginnings. We invest heavily in seamless onboarding, frictionless sales funnels, and instant sign-ups. Yet, we completely ignore how digital products, physical goods, and customer relationships end.
In Ends., consumer experience pioneer Joe Macleod (ex-Head of Design at Ustwo) reveals how our cultural avoidance of closure has created an invisible crisis: digital clutter, un-deletable data, Roach Motel cancellation traps, and environmental waste.
Joe Macleod has spent years advocating for better product off-boarding. - FAST COMPANY
Inside this foundational book, you will discover:
- The Psychology of Off-boarding: Why bad endings destroy customer trust and long-term brand equity.
- The Digital Debt Crisis: How overlooked digital exits expose companies to privacy violations and regulatory scrutiny under GDPR, CCPA, and EU Right to Leave mandates.
- Historical & Societal Drivers: How consumerism lost its endings and how we can rebuild them.
- The Business Case for Closure: Why building clean, deliberate departures drives customer retention and advocacy.
WHO IS THIS BOOK FOR?
Essential reading for UX Designers, Product Leaders, SaaS Executives, Service Designers, and Sustainability Strategists ready to address the complete customer lifecycle.Ends should be on every experience designer's must-read list. - Customer Review
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