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Effective Customer Care
Paperback
Series: Creating Success, Book 52
Business GeneralCareersInvesting & Finance
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ISBN13: 9780749459970
Publisher: Kogan Page
Published: Jun 29 2010
Pages: 144
Weight: 0.50
Height: 0.45 Width: 5.50 Depth: 8.62
Language: English
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits.
The book covers every aspect of the customer care process including how to: find out what your customer wants rather than what you think they want; stop losing business, and gain market share; create a customer-focused team; achieve continuous improvement; develop robust problem-solving techniques, and reduce complaints; break down internal communication barriers; get your customers to be an active reference for you.
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