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Developing Interactional Competence at the Workplace: Learning English as a Foreign Language on the Shop Floor
Paperback
Series: Routledge Advances in Second Language Studies
ISBN13: 9781032843544
Publisher: Routledge
Published: Jan 30 2026
Pages: 294
Weight: 0.92
Height: 0.65 Width: 6.00 Depth: 9.00
Language: English
What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.
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