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Customers at Work: New Perspectives on Interactive Service Work

Customers at Work: New Perspectives on Interactive Service Work

Paperback

Business GeneralInvesting & FinanceMarketing

ISBN10: 1349451118
ISBN13: 9781349451111
Publisher: Palgrave
Published: Jul 25 2013
Pages: 257
Weight: 0.70
Height: 0.57 Width: 5.50 Depth: 8.50
Language: English
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

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Investing & Finance