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Clientela e relazioni ufficiali in India
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ISBN10: 6208180163
ISBN13: 9786208180164
Publisher: Edizioni Sapienza
Published: Oct 14 2024
Pages: 92
Weight: 0.32
Height: 0.22 Width: 6.00 Depth: 9.00
Language: Italian
ISBN13: 9786208180164
Publisher: Edizioni Sapienza
Published: Oct 14 2024
Pages: 92
Weight: 0.32
Height: 0.22 Width: 6.00 Depth: 9.00
Language: Italian
Il rapporto tra cliente e funzionario acquista sempre più importanza non solo in India, ma anche in quasi tutti i Paesi. I cittadini indiani dipendono dal sistema amministrativo dalla culla alla tomba. A partire dal certificato di nascita fino a quello di morte, i cittadini devono rivolgersi ai funzionari. Se i funzionari rendono i servizi con prontezza e in modo imparziale, la clientela sarà contenta del funzionamento del sistema. Se invece i funzionari assillano la clientela e la costringono a tornare più volte, la clientela si allontanerà dal funzionamento del sistema. Ritardi, favoritismi, nepotismo, corruzione, interferenze di intermediari sono alcuni dei fattori che influenzano il funzionamento dell'organizzazione. In questo libro l'autore ha preso in considerazione i dipartimenti dell'Unione, dello Stato e dell'amministrazione locale di Visakhapatnam e ha condotto uno studio intensivo sul funzionamento dei tre dipartimenti, analizzando i problemi e suggerendo le misure per superarli.
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