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Clientes e relações oficiais na Índia
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ISBN10: 6208180155
ISBN13: 9786208180157
Publisher: Edicoes Nosso Conhecimento
Published: Oct 14 2024
Pages: 96
Weight: 0.33
Height: 0.23 Width: 6.00 Depth: 9.00
Language: Portuguese
ISBN13: 9786208180157
Publisher: Edicoes Nosso Conhecimento
Published: Oct 14 2024
Pages: 96
Weight: 0.33
Height: 0.23 Width: 6.00 Depth: 9.00
Language: Portuguese
A relação entre clientes e funcionários adquire maior importância não só na Índia, mas também em quase todos os países. O cidadão indiano depende do sistema administrativo desde o berço até ao túmulo. Desde a certidão de nascimento até à certidão de óbito, as pessoas têm de se dirigir aos funcionários. Se os funcionários prestarem serviços com prontidão e de forma imparcial, a clientela ficará satisfeita com o funcionamento do sistema. Se, pelo contrário, os funcionários assediarem a clientela e a obrigarem a deslocar-se repetidamente ao local de trabalho, a clientela afastar-se-á do funcionamento do sistema. Atrasos, favoritismo, nepotismo, corrupção e interferência de intermediários são alguns dos factores que afectam o funcionamento da organização. Neste livro, o autor pegou nos departamentos da União, do Estado e da Administração Local em Visakhapatnam e realizou um estudo intensivo sobre o funcionamento dos três departamentos, tendo projetado os problemas e sugerido medidas para os ultrapassar.
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