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Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality

Paperback

Series: International Operations Research & Management Science, Book 139

ManagementGeneral MathematicsGeneral Science

ISBN10: 1461425026
ISBN13: 9781461425021
Publisher: Springer Nature
Published: Feb 25 2012
Pages: 308
Weight: 1.01
Height: 0.69 Width: 6.14 Depth: 9.21
Language: English
Basic Methodological Approaches.- Other Methodological Approaches.- MUSA: Multicriteria Satisfaction Analysis.- Extensions of the MUSA Method.- Advanced Topics on the MUSA Method.- Customer Satisfaction Surveys and Barometers.- Applications in Business Organizations.- Customer Satisfaction and Information Systems.

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