Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Customer Experience Management: The Experiential Journey

Customer Experience Management: The Experiential Journey

Seligman, James

Paperback

Business GeneralInvesting & Finance

ISBN13: 9798667500735
Publisher: Independently Published
Published: Jul 19 2020
Pages: 626
Weight: 2.00
Height: 1.39 Width: 6.00 Depth: 9.00
Language: English
Building Experience Value in organizations. Strategies for Growth and Return on Investment. A dynamic resource on experience marketing and management Organizations that want to deliver required outcomes can do so by shifting gears from traditional 'command and control tactics', to a more collaborative way of working with customer interactions, ensuring relevant skills and capabilities are made available. By investing in technology, organizations that support the customer experience can provide accurate forecasting, customer insight, and the skills and capabilities regardless of their location and time zone. Processes that span the back office to the front office should provide real-time insight into the interpersonal experience journeys and enable co-creation of goods and services.

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