Sign-In
Cart
Connecting with Customers: How to Sell, Service, and Market the Travel Product
Paperback
Business GeneralManagementTravel General
Publisher Price: $79.00
ISBN13: 9781949667042
Publisher: Marc Mancini Seminars and Consulting Inc
Published: Sep 12 2016
Pages: 202
Weight: 1.06
Height: 0.43 Width: 8.50 Depth: 11.00
Language: English
Thinking about a career in travel? Or perhaps you're already a travel professional, but would like to polish your sales and service skills. Maybe you're a student in a travel training program who wants a preview of how to do your job right.
No matter your goals, Connecting with Customers: How to Sell, Service, and Market the Travel Product will help you get there.
Connecting with Customers features several unique elements:
- It compares sales and service excellence practices in the travel and hospitality industry with more familiar examples from other fields.
- Because it was written as a textbook-workbook, it features all sorts of thought-provoking application activities, diagnostic self-assessments and other dozens of other elements that turn it an interactive experience.
- It's written in a style that's casual, accessible and a pleasure to read.
Through interactive exercises, vivid examples and engaging prose, author Marc Mancini provides you with practical and powerful strategies to satisfy the travel needs of today's consumers. You'll learn how to:
- Adapt the six fundamental steps of sales to the travel environment
- Reveal the seven secrets of great customer counseling
- Implement 15 best practices used by the world's most acclaimed service providers and that can be applied to the travel and hospitality industry
- Apply the six major phases of the marketing cycle
- Create a results-driven marketing plan
- Decide which types and aspects of e-commerce will help you sell better
- Serve the needs of niche markets, corporate travels, group departures and more
Connecting with Customers will help you achieve a deeper understanding of not only what sales, service and marketing practices the travel and hospitality business shares with other industries, but also how it differs from them in fundamental ways.
Also in
Travel General
Atlas Obscura: An Explorer's Guide to the World's Hidden Wonders
Joshua Foer
Ella Morton
Dylan Thuras
Hardcover
Neon Lights in Tokyo: An Insider's Guide to the Best Places to Eat, Drink and Explore
Groundwater, Ben
Paperback
The Poetics of Distortion: Panoramic Photographs of the San Francisco Bay Area
Schiff, Thomas R.
Hardcover
The Impossible Road Trip: An Unforgettable Journey to Past and Present Roadside Attractions in All 50 States
Dregni, Eric
Hardcover
Moon Florence & Beyond: Day Trips, Local Spots, Strategies to Avoid Crowds
Cohen, Alexei J.
Paperback
National Parks USA: Shores, Mountains, Wetlands, and Prairies: America's Newest Parks
Publications International Ltd
Hardcover
Weird Minnesota: Your Travel Guide to Minnesota's Local Legends and Best Kept Secrets
Dregni, Eric
Hardcover
111 Places in New Orleans That You Must Not Miss: Revised and Updated
Asher, Sally
Murphy, Michael
Paperback
A Walk in the Park: The True Story of a Spectacular Misadventure in the Grand Canyon
Fedarko, Kevin
Paperback
Grandma Gatewood's Walk: The Inspiring Story of the Woman Who Saved the Appalachian Trail
Montgomery, Ben
Paperback
Moon Best of Yellowstone & Grand Teton: Make the Most of One to Three Days in the Parks
Lomax, Becky
Paperback
Big Fan: Two Friends, 82,490 Miles, and the Wild, Wonderful Sports We Love
Schur, Michael
Posnanski, Joe
Hardcover
Mysteries of the National Parks: 35 Stories of Baffling Disappearances, Unexplained Phenomena, and More
Bezemek, Mike
Paperback
Fodor's Pacific Northwest: With Portland, Seattle, Vancouver & the Best Road Trips
Fodor's Travel Guides
Paperback
National Geographic Ultimate Guide to the National Parks: A Complete Tour of All 63 U.S. Parks
National Geographic
Paperback
The Lesbian Bar Chronicles: The Living History and Hopeful Future of America's Dyke Dives and Sapphic Spaces
Karp, Rachel
Hardcover
Lonely Planet Australia: Plan the Trip of a Lifetime Detailed Itineraries & Maps Insider Tips Covers Sydney, New South Wales, Canberra, Melbourne, Tas
Bain, Andrew
West, Josh
Atkinson, Brett
Paperback
50 States, 5,000 Family Adventures: Where to Go, When to Go, What to See, What to Do
Yogerst, Joe
Paperback
Fodor's Essential Scandinavia: The Best of Norway, Sweden, Denmark, Finland, and Iceland
Fodor's Travel Guides
Paperback
A Walk in the Park: The True Story of a Spectacular Misadventure in the Grand Canyon
Fedarko, Kevin
Hardcover
Ultimate National Parks Coloring Book: Amazing Scenes from 63 of the Nation's Most Beautiful Places
Furia, Elsa L.
Paperback
Lonely Planet Canada: Plan the Trip of a Lifetime Detailed Itineraries & Maps Insider Tips Covers Ontario, Quebec, Nova Scotia and More
Bain, Jennifer
Balsam, Joel
Sainsbury, Brendan
Paperback
Fodor's Bucket List USA: 500+ Ultimate Experiences, from the Epic to the Eccentric
Fodor's Travel Guides
Paperback
Fodor's the Complete Guide to the National Parks of the West: With the Best Scenic Road Trips
Fodor's Travel Guides
Paperback
National Geographic National Parks Cookbook: Dishes Inspired by America's Great Outdoors
Elder, Nina
Knific, Melissa
Hardcover
Fodor's Vancouver & Victoria: With Whistler, Vancouver Island, and the Okanagan Valley
Fodor's Travel Guides
Paperback
Moon USA State by State: The Best Things to Do in Every State for Your Travel Bucket List
Moon Travel Guides
Paperback
Family Camping Games: A Pocket Book of Activities, Games and Puzzles to Play Around the Campfire
Henseleit, Jack
Paperback
52 Weekends in the Pacific Northwest: A Local's Curated Guide to Year-Round Getaways
Patajo, Kara
Paperback
Lonely Planet Best Road Trips USA: 52 Driving Itineraries Detailed Directions & Maps Local Tips Covers New York, New England, Rocky Mountains, Califor
Armstrong, Kate
Bigg, Margot
Bain, Carolyn
Paperback
Fodor's Utah: With Zion, Bryce Canyon, Arches, Capitol Reef, and Canyonlands National Parks
Fodor's Travel Guides
Paperback
Fodor's Southern California: With Los Angeles, San Diego, the Central Coast & the Best Road Trips
Fodor's Travel Guides
Paperback
Moon Wisconsin: Lakeside Getaways, Outdoor Recreation, Bites & Brews
Huhti, Thomas
Moon Travel Guides
Paperback
Adventures of a Lifetime: Extraordinary Experiences in USA National Parks
Moon Travel Guides
Hardcover
Moon Puerto Rico: Best Beaches, Outdoor Adventures, Local Favorites
Moon Travel Guides
Van Atten, Suzanne
Paperback
The Comfort Crisis: Embrace Discomfort to Reclaim Your Wild, Happy, Healthy Self
Easter, Michael
Hardcover
Rick Steves Central Europe: The Czech Republic, Poland, Hungary, Slovenia & More
Steves, Rick
Paperback
Exploring the Maine Woods - The Hardy Family Expedition to the Machias Lakes
Hardy Eckstorm, Fannie
Carbone, Tommy
Paperback
The Official Disney Parks Cookbook: 101 Magical Recipes from the Delicious Disney Vault
Brandon, Pam
Hardcover
Chasing the Headless Horseman: The History, Hijinks, and Halloweens of the Real Sleepy Hollow
Ocker, J. W.
Paperback
Fodor's Northern California: With Napa & Sonoma, Yosemite, San Francisco, Lake Tahoe & the Best Road Trips
Fodor's Travel Guides
Paperback
Moon Zion & Bryce: With Arches, Canyonlands & Capitol Reef: Hiking & Biking, Stargazing, Scenic Drives
Silver, Maya
Moon Travel Guides
Paperback
Moon Yosemite, Sequoia & Kings Canyon: Hiking, Waterfalls, Ancient Trees
Moon Travel Guides
Brown, Ann Marie
Paperback
The Feather Thief: Beauty, Obsession, and the Natural History Heist of the Century
Johnson, Kirk Wallace
Paperback
Moon Pacific Northwest: With Oregon, Washington & Vancouver: National Parks, City Adventures, Coastal Getaways
Heller, Carolyn B.
Pedersen, Marissa
Wastradowski, Matt
Paperback
Moon Colorado: Scenic Drives, National Parks, Hiking & Skiing
Cook, Terri
Moon Travel Guides
Paperback
Fodor's Philadelphia: With Valley Forge, Bucks County, the Brandywine Valley, and Lancaster County
Fodor's Travel Guides
Paperback
Lonely Planet Europe: Plan the Trip of a Lifetime Detailed Itineraries & Maps Insider Tips Covers France, Italy, Spain, Portugal, Ireland, Germany, Gr
Baker, Kate
Walker, Kerry
Armstrong, Kate
Paperback
Moon Oregon: Coastal Getaways, Craft Beer & Wine, Hiking & Camping
Wastradowski, Matt
Moon Travel Guides
Paperback