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The Connected Customer: The Changing Nature of Consumer and Business Markets

The Connected Customer: The Changing Nature of Consumer and Business Markets

Paperback

Investing & FinanceMarketingGeneral Psychology

ISBN10: 1138997765
ISBN13: 9781138997769
Publisher: Routledge
Published: Jan 20 2016
Pages: 372
Weight: 1.09
Height: 0.77 Width: 6.00 Depth: 9.00
Language: English

In today's connected consumer environment, customers are better informed and harder to please, but they also leave a more visible evidence trail in the form of improved databases and customer information. Consumers are increasingly interconnected through various sorts of social networks, a trend that is facilitated by recent advances in electronic media and telecommunication (i.e., MySpace, Facebook, Twitter and Cyworld). Consumers are also increasingly connected with brands and seek to play a more participative role in their relationship with companies, stimulating companies to reconsider how to connect with consumers.

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