Help/FAQ

Store Information

Contact Us
By email: Contact Us
By phone: 612-822-4611
Toll Free: 1-866-912-6657
Hours
Store hours:
Daily: 10am - 9pm

Alley-side pickup hours:
Daily: 10am - 7pm
COVID Response
In-Store Browsing:

Magers & Quinn Booksellers is serious about protecting the health and safety of our customers and employees. In response to COVID-19, we have adapted both our processes and our shopping environment to ensure the highest health and safety standards.

What we are doing to keep everyone safe while shopping at Magers & Quinn:

• We’re limiting how many customers are browsing at a time.
• We’re offering contactless pickup in the alley behind the store.
• For the protection of all customers and employees, everyone must wear a mask or cloth face covering while in the store during open hours.
• If you are unable to wear a mask or otherwise unable to browse in person, please take advantage of our shipping and contactless pickup options. Orders can be placed online or over the phone.
• Employees are asked to fill out a health screening questionnaire upon arrival to their shift.
• Plexi guards have been installed at our registers.
• We are practicing 6 foot social distancing guidelines at all times and are asking customers to do the same with signage posted around the store.
• Preferred payment methods are credit card, book credit, or gift card.
• Employees are encouraged to wash their hands frequently and to use hand sanitizer every 30 minutes when handling the books, particularly during shelving and receiving.
• Customers are asked to use hand sanitizer upon entering the store.
• Used books are “aged” for 3 days before they are processed for the store.
• Returns are also “aged” for 3 days before being returned to the shelves.
• A heightened cleaning routine of all high touch surfaces and restrooms has been put in place.

Contactless Alley-Side Pickup:

We offer a contactless pickup option via our garage door on the alley behind the store. All purchases must be completed on the website or over the phone ahead of time. Please wear a mask, if possible, and maintain a social distance of 6 feet from other customers and employees. Simply drive or walk up the alleyway behind the store, accessible from 31st St, we’re the first garage door on the right. There's no need to park, but please pull up against the building to allow other vehicles to pass. Ring the doorbell or give us a call (612-822-4611) to alert us to your arrival.

In Store Pickup:

While the store is open for browsing, we can also offer in-store pickup through our front door. In store pickup is available for purchases made on the website or over the phone. Please call (612-822-4611) to inquire about placing a book on hold to purchase in person in the store. A mask must be worn at all times while in the store and we are limiting how many people can be in the store at one time, so there may be a short wait. Please speak to the bookseller at the front door when you arrive. 

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Location and Parking


We hope you will visit us in person! The continued support of our customers--whether from around the block or around the country--keeps us going, and we are so grateful for every one of our visitors.

Getting here is easy:
By bus - We are just a few blocks south of the Uptown Transit Station, which is serviced by these routes: 6, 12, 17, 21, 23, 53, 114, 115, and 612. In particular, the 6 and 23 stop just feet from our door, on the corner of 31st St. and Hennepin Ave.
By bike - A bike lane runs on Hennepin Ave. from Lake St. to 36th St. We are also located just south of the Midtown Greenway. Customers are welcome to bring bikes into the store if bike rack space is unavailable outside.
By foot - In the neighborhood? We hope you stop in! We are a pet-friendly store, so bring your animal companions along too.
By car - After finding your way to our store, street parking can be found on the streets west of Hennepin Avenue, or in the Calhoun Square parking ramp. See below for maps and hints.

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Parking
Parking Tip: Those "in the know" (like M&Q employees) most often park south of 31st St. on Holmes, Humboldt, or Irving Ave.

There is usually ample street parking within a few blocks of the store on these streets. (See yellow square on the parking map.)

Please note that this map is for reference only. Parking key is approximate and subject to change at any time due to City of Minneapolis regulations, special neighborhood events, construction activity, etc.

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Selling Your Used Books
Book drop-offs are by appointment only. Call 612-822-4611 between 10am-7pm to make an appointment. Drop-offs will be scheduled on a limited basis as capacity allows.

All books must be in cardboard boxes with tops, and must fit inside the boxes when closed. Sellers must be able to unload boxes from their car.

All offers are final. Books that we cannot resell will be donated, unless the seller makes explicit arrangements to pick them up within 24 hours of completion of the buy. We are unable to quarantine books before returning them to the seller.

Offers of less than $10 will be eligible for store credit. Larger offers will be eligible for store credit or payment via check. Checks will be mailed and may take up to two weeks to arrive.

Please note: It's difficult to say over the phone what titles we may or may not be interested in at any given time. Generally, books must be clean and in good shape, but it is necessary to see books in person to determine their salability and value.

Large collections (800+ books): For selling substantial collections of quality books in the vicinity of the Twin Cities, we may be willing to send a book buyer to your home. Please contact us, and tell us roughly the number of books and their subject matter. (To quickly calculate a rough number, simply count the books on two shelves and divide by 2 to get an average number per shelf. Then multiply the average by the number of shelves you have to get a rough total.) We may be interested in seeing photos of your bookshelves, giving a general idea of the size, nature, and condition of the collection (no need for lists or photos of individual books). If we are able to send someone, it will be necessary to schedule in advance.

Our alleyway drop off point for your books:
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Employment
We are not currently hiring but are always accepting applications.

Submit an application or resume and cover letter to books@magersandquinn.com.

Job Application

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Shopping the Site

Book Status and Availability
Our retail store features over 170,000 new and used books. Our offsite fulfillment warehouses increase that total to over 15 million available titles. Since inventory on our site is stored at more than one location, not all titles shown are immediately available in store.

On Our Shelves Now: The item should be on our store shelves right now. These products are available for shipping or pickup.

Ships From Warehouse: This item is not in our store but is available at our distribution warehouse. Website orders of these titles will ship direct to you. For pickup of these titles, please call us at 612-822-4611. Most Ships from Warehouse books are available for pickup within 5-10 days

Coming [DATE]: This item is not yet published and should be available on or around the mentioned date.

Call for Availability: Please call us at 612-822-4611 to place an order for this title. This item is temporarily out of stock at our store and our distributor, but we may be able to get it from an alternative distributor or the publisher.

Out of Stock: This item is not in stock and may be out-of-print. Please check back at a later time or click the Notify Me button to be notified of its availability.

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Notification List
If a particular book is not On Our Shelves Now or in our warehouse, click the “Notify Me” button to receive an email alert when the item is back in stock. This button is where you would normally see the "Add to Cart" button. While logged into your account, clicking the "Notify Me" button will add that item to your notification list. This list can be accessed at any time from the My Account account menu, by clicking Product Notifications. To remove an item from the list, simply uncheck the box next to the title which you wish to remove and click the "Update" button at the bottom of the list.

View your notification list now >>>

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Description of Conditions
New: A book in its original condition, as released by the publisher.
Used - Like New: A book in almost new condition, but not quite perfect. It may have remainder marks or minor shelf wear. Not as crisp as New.
Used - Very Good: A book which has been read and shows some use. It could show marks or shelfware. The dust jacket could show wear or minor tears.
Used - Acceptable: A book which shows more wear than an average used book. May have minor physical damage, underlining, highlighting, or library markings. We only allow this condition in a title that is in high demand, difficult to find, or otherwise expensive.
Used - No Dust Jacket: A hardcover book originally issued with a dust jacket, but the jacket is either missing or well worn. The book itself is in very good or better condition.

We make a great effort to accurately describe our books. If you'd like to learn more about the condition of a particular title, feel free to contact us. If after receiving a book from us, you feel the book is not as described, please contact us.

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Description of Conditions for Collectible Books
Conditions appear in two parts separated by a slash, referring to the condition of the book and the condition of the dust jacket. Condition codes on collectible and rare books are defined broadly. The older a book, the more subjective the condition code. All defects are noted in the description.

AS or As New: A book in original condition, as it was released from the publisher. Text is clean; binding is tight; the book is in unread condition.
F or Fine: Slightly less crisp condition then As New, but with little to no defects. Text is clean, and the binding is tight, but the book may have some minor shelfwear. Any defects are noted in the description.
NF or Near Fine: Shows some signs of having been read, but which is approaching Fine condition. The book is clean with a solid binding. Any defects are noted in the description.
VG or Very Good: Shows general wear, as expected with its age. It may have shelfwear or minor defects. Any defects are noted in the description.
G or Good: Shows significant wear. It may have water damage, a shaken or cracked binding, or minor defects. Any defects are noted in the description.
P or Poor: A very worn copy, with contents possibly loose, but complete unless otherwise noted.

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Privacy and Security
Magers and Quinn Booksellers will never sell or give your e-mail address or personal address to a third party, except as necessary to complete the services you have requested, such as to shipping carriers. If you supply us with your e-mail address, you can choose to receive news and information from us via email, and can unsubscribe from the mailing list at any time.

Credit card and billing information is transmitted securely via TLS encryption. TLS protects your personal information while it is in transit via the internet and also while temporarily stored in our database.

If any unauthorized charges are made to your credit card as a result of shopping with Magers and Quinn online, you will pay nothing. If such charges do occur, please contact your credit card company first and follow their reporting procedures. By federal law, your bank or credit institution cannot charge you more than $50 for fraudulent charges. If you are held liable for any amount, Magers and Quinn will reimburse you up to $50 (provided that the charges occured at no fault of your own while your account information was held by our secure server).

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Shipping and Pickup Options
Free shipping:
We offer free economy shipping for orders of $29.99 and up, excluding sales tax. Free shipping appears at the Billing step of checkout. This offer is extended to US shipping addresses only.
Option
Transit Time
Per Shipment
Per Item
Economy (Media Mail)
5-14 Days
$2.99
$1.00
Expedited (Priority Mail or UPS)
2-5 Days
$8.99
$2.99
International
10-30 Days
$9.99
$9.99
Next Day Pickup
Ready within 24 hours
FREE
FREE
Shipping:
• Items shipping to an address within Minnesota may arrive faster.
• Import taxes and duties are the responsibility of the recipient.

Next Day Pickup:
For products advertised as "On Our Shelves Now", we offer next day pickup as a shipping option. Everything in your shopping cart must be advertised as On Our Shelves Now to qualify. To pickup "Ships from Warehouse" items, please call the store to ask about availability and pickup options. Our current hours.

Once submitted, we will prepare your order as quickly as possible and send an email when it's ready.

For more information about In-Store Pickup and Contactless Alley-side Pickup, see the COVID Response section.

Our alleyway pickup door for your order:
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Payment Methods
Credit Card: We accept Visa, Mastercard, American Express, and Discover. The billing address must exactly match the billing address on file with your credit card company. In the physical store, we also accept Apple Pay, Google Pay, and Samsung Pay via mobile NFC.

Gift Card: Gift cards purchased on magersandquinn.com may be redeemed on this website. Either click the email link or enter the gift card code into the "Gift Certificate" field on the Billing page during checkout. The amount will be applied against the total. Any remaining balance is saved for your next purchase. Website gift cards may be converted to retail store gift cards, in-store only. Please call ahead to make sure someone who can perform this action is on duty when you plan to arrive.

To purchase a physical, in-store gift card, please drop in or call us at 612-822-4611 during business hours.

Check/Money Order: We accept checks and money orders in US dollars for domestic orders only. When submitting your order, you will be asked to mail payment. Our confirmation email will also request payment. Your order will be held for seven days awaiting payment.

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Returns and Refunds
Receipt required for all returns.

Items may be returned for a refund, provided they are returned in their advertised condition. Any packaging unique to the item, such as shrink wrap or decorative packaging, must be intact and unopened. Returns may either be shipped back or returned to our store in person during business hours. Refunds are provided in the same form of payment used for the original purchase. Money order refunds will be issued by check. Refunds to credit cards may take 1-3 business days to fully process at the bank of issue.

In-store purchases and pickups:
Items purchased or picked up in store may be returned within 7 days of purchase.

Shipped items:
Shipped items may be returned for a refund within 14 days of delivery, either shipped back or returned in person during business hours. Please include the packing slip and a reason for the return. The lowest cost method to ship books is Media Mail at your post office, and this service includes a free tracking number. Our returns address is:

Please address returns to:
Magers and Quinn Booksellers
Attn: Returns
3038 Hennepin Ave
Minneapolis, MN 55408

Returns are processed within 48 hours of the item arriving back to our store.

Please Contact Us with any questions you have on returns.

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