Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
A World-Class Customer Service: Handle Day-To-Day Activities Of A Call Center And Manage Business: Strategies For Effective Contact Center Management

A World-Class Customer Service: Handle Day-To-Day Activities Of A Call Center And Manage Business: Strategies For Effective Contact Center Management

Cutright, Matthew

Paperback

General Sociology

Currently unavailable to order

ISBN13: 9798517311115
Publisher: Independently Published
Published: Jun 8 2021
Pages: 114
Weight: 0.39
Height: 0.27 Width: 5.98 Depth: 9.02
Language: English

Managing call centers today involves much more than scheduling agents to staff the phone lines. Working as a call center agent is a stressful endeavor, and it's up to you as a manager to cultivate a positive working atmosphere, foster a sense of ownership, motivate your team to succeed, and most importantly, stay informed on the contact center best practices.
This book provides practical, hands-on advice on a wide variety of topics essential to effective call center management, including:

RECRUITING AND HIRING: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit, closing the best candidates.

TRAINING: How to develop an effective new-hire training course that prepares reps to successfully take calls starting their first day on the floor.

MANAGEMENT: Creating a world-class culture to motivate and retain your staff. Analyzing and understanding call center statistics.

CALL CENTER OPERATIONS: Handle the day-to-day activities of a call center and manage the business without constantly fighting fires.

OUTSOURCING: For outsource Providers, tips on how to make your client satisfied and give you more business. For those who Outsource, tips on how to get behind the scenes and truly understand the level of service being provided to your customers.

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