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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Women, Identity and India's Call Centre Industry

Women, Identity and India's Call Centre Industry

Basi, J. K. Tina

Paperback

Series: Routledge Research on Gender in Asia

General Political ScienceGeneral Racism & Ethnic StudiesWomen's Studies

ISBN10: 0415627419
ISBN13: 9780415627412
Publisher: Routledge
Published: Mar 29 2012
Pages: 16
Weight: 0.73
Height: 0.49 Width: 6.14 Depth: 9.21
Language: English

This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India's transnational call centre industry.

Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers and the role of women's participation in the global labour market. The author uses social, cultural, and historical factors to create a framework for examining the processes of identity construction. Within this framework, the book explores the impact of the call centre labour process on the social landscape of urban centres in India and the way in which this has impacted upon transformations and shifts in society with relation to gendered, sexual, and generational relationships. Highlighting the significance of identity in a globalised world, the author argues that identity acts as one of the most powerful constructs in transforming global 'scapes' and flows of culture and economics.

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