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The Telephone Interviewer s Handbook

The Telephone Interviewer s Handbook

Paperback

Series: Research Methods for the Social Sciences, Book 7

General Sociology

ISBN10: 0787986380
ISBN13: 9780787986384
Publisher: John Wiley & Sons
Published: Apr 9 2007
Pages: 336
Weight: 1.27
Height: 0.76 Width: 7.12 Depth: 9.20
Language: English
Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment.
--David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

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General Sociology