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The Science of Service Systems

The Science of Service Systems

Paperback

Series: Service Science: Research and Innovations in the Service Eco

Business GeneralManagementGeneral Computers

ISBN10: 1461428688
ISBN13: 9781461428688
Publisher: Springer Nature
Published: May 28 2013
Pages: 360
Weight: 1.18
Height: 0.79 Width: 6.14 Depth: 9.21
Language: English

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems.

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