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The Law Firm Client Service Interview Playbook
Paperback
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ISBN13: 9781639050260
Publisher: Amer Bar Assn
Published: Jan 6 2022
Pages: 126
Weight: 0.40
Height: 0.40 Width: 5.90 Depth: 8.80
Language: English
There is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the client's needs. But in today's day and age, competence and deliverables by themselves are not enough to make a firm stand out in the marketplace. So how do you differentiate yourself from the competition? Simple: You do everything you can to make sure that your client has a positive experience working with you.
A client service interview is a particularly effective way to gain insight into how effectively your firm is creating a positive client experience and learn what your firm could do to make clients' experience even better. Speaking directly with the source can open up a world of possibility and help a law firm stand out from the rest. This step-by-step guide gives you all the tools you'll need to incorporate client service interviews into your firm's client relationship management strategy.
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