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The Hotel is Human: Building Performance Without Breaking People
Paperback
Publisher: Independently Published
Published: Feb 1 2026
Pages: 66
Weight: 0.22
Height: 0.14 Width: 6.00 Depth: 9.00
Language: English
People
Hotels once existed to welcome. Somewhere along the way,
they became machines for throughput. This book is a field guide for
building results without breaking people-written by a general
manager who led on four continents, turned around hotels others
beyond reason.
From a thirty-minute phone call that started it all, to Casablanca's
clarity, Abuja's ambiguity, Parisian scale, W's experiential revolution,
and the American crucible-this is the story of refusing false
choices. Performance or people. Speed or care. Discipline or dignity.
The author argues you can have both-if you design for both.
With case studies, tools, and a Human Performance Operating
System you can run on Monday, this is a call to leaders and owners
alike: make hotels human again-and win because of it.
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