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Targeting Commitment: Interagency Performance in New Zealand
Paperback
Series: Brookings / Ash Center Series, Innovative Governance in the
General Political ScienceSocial Movements
ISBN13: 9780815739180
Publisher: Brookings Institution Press
Published: Mar 8 2022
Pages: 310
Weight: 0.95
Height: 0.80 Width: 8.90 Depth: 5.90
Language: English
New Zealand's deceptively simple but effective program to improve public services
New Zealand has long been considered at the forefront of public administration, experimenting with new ways of organizing and delivering public services. Even so, successive New Zealand governments had mixed results from using traditional public management tools to lift the performance of the public service and address persistent problems that required multi-agency action.
This book explores how and why the New Zealand government made progress and how the program was able to create and sustain the commitment of public servants and unleash the creativity of public entrepreneurs.
The authors combine case studies based on the experience of people involved in the change, together with public management research. They explain how ambitious targets and public accountability were used as levers to overcome the bureaucratic barriers that impeded public service delivery, and how data, evidence, and innovation were used to change practice. New Zealand experimented, failed, succeeded, and learned from the experience over five years. This New Zealand experience demonstrates that interagency performance targets are a potentially powerful tool for fostering better public services and thus improving social outcomes.
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