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Servicenow's Intelligent It Service Management: A Comprehensive Guide to Implementing the Platform's AI Capabilities for It Managers
Paperback
Business GeneralApplicationsGeneral Computers
Publisher Price: $49.99
Publisher: Apress
Published: Aug 20 2025
Pages: 256
Weight: 1.17
Height: 0.60 Width: 7.06 Depth: 10.01
Language: English
This book explores how ServiceNow's AI capabilities are reshaping IT Service Management by enabling smarter, faster, and more efficient service delivery. It provides a practical guide to leveraging features like Predictive Intelligence, Virtual Agents, and Now Assist to elevate traditional ITSM processes. Emphasizing the importance of strategic planning and thoughtful implementation, it equips organizations to drive intelligent automation and achieve a seamless AI-powered transformation.
- Learn how ServiceNow's AI capabilities can transform IT Service Management (ITSM) and its key benefits.
- Study real-world case studies demonstrating AI's impact on IT service delivery.
- Explore insights to navigate challenges and ensure a seamless AI adoption journey on your ServiceNow platform
Who This Book is for: IT Service Management (ITSM) managers, IT Managers and IT Leaders
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