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Service Level Agreements with Penalty Clause

Service Level Agreements with Penalty Clause

Paperback

General Political Science

ISBN10: 1249215412
ISBN13: 9781249215417
Publisher: Bibliogov
Published: Aug 2 2012
Pages: 30
Weight: 0.16
Height: 0.06 Width: 7.44 Depth: 9.69
Language: English
With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept.

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General Political Science