• Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Safe Library: Keeping Users, Staff, and Collections Secure

Safe Library: Keeping Users, Staff, and Collections Secure

Paperback

General ReferenceLinguistics

ISBN10: 1538169606
ISBN13: 9781538169605
Publisher: Rowman & Littlefield Publishers
Published: Feb 25 2023
Pages: 200
Weight: 0.59
Height: 0.42 Width: 6.00 Depth: 9.00
Language: English

For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don'ts of handling challenging, entitled, eccentric, demanding, harassing, or even threatening patrons. His articles, blogs, podcasts, and keynote speeches have helped empower equip library employees at all levels to be more empowered, assertive, and confident when helping users who are struggling with homelessness, mental health issues, trauma backgrounds, and substance use problems.

The Safe Library offers practical and realistic tools which will make every library facility a better, safer place to work. Readers will learn:

de-escalation skills, communication toolssafe workplace habits security measurespersonal protection methods, and, how to activate one's best customer service skills, even under stress.

Also in

Linguistics