Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Student Satisfaction- Assessment with a Threefold Approach Applied to the ASB Summer University 2006

Student Satisfaction- Assessment with a Threefold Approach Applied to the ASB Summer University 2006

Mühlich, Oliver
Schneider, Ella

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General Computers

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ISBN10: 3836425505
ISBN13: 9783836425506
Publisher: Vdm Verlag
Published: Oct 29 2007
Pages: 144
Weight: 0.53
Height: 0.31 Width: 6.69 Depth: 9.61
Language: English
Student satisfaction has become a vital value for universities in the emerging struggle for the best students. Acknowledging this, the aim of the research presented here is to assess student satisfaction at the Aarhus School of Business (ASB) for the Summer University that was first introduced in July 2006. The European Performance Satisfaction Index (EPSI) was adapted to incorporate student satisfaction in order to reach this aim, and was used as the main approach. The necessary data was gathered from online surveys, derived from the students. Two studies complemented this model. On the one hand, structured interviews were conducted with all relevant lecturers and on the other hand, a survey was conducted in two waves with Summer University participants. In the first wave, the students' initial expectations were measured and in the second wave it was the degree of fulfilment for these expectations that were measured. Combining all three approaches in one dissertation and establishing linkages and interrelations between them, provides an extensive insight towards student satisfaction. This book mainly addresses universities and professionals from educational institutions. It is a helpful tool in setting up a summer university as well as applying statistical models to assess student satisfaction, not used hitherto.

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