Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service

Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service

Denhardt, Janet V.
Crothers, Austin Lane

Paperback

General Political SciencePoverty & Social WorkSocial Movements

ISBN10: 0878407057
ISBN13: 9780878407057
Publisher: Georgetown Univ Pr
Published: Oct 1 1998
Pages: 240
Weight: 0.71
Height: 0.64 Width: 6.00 Depth: 8.95
Language: English

Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions.

Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action.

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