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Spinning Up Servicenow: It Service Managers' Guide to Successful User Adoption
Paperback
ApplicationsGeneral ComputersNetworking
Publisher Price: $49.99
ISBN13: 9781484225707
Publisher: Apress
Published: Mar 10 2017
Pages: 241
Weight: 0.82
Height: 0.55 Width: 6.14 Depth: 9.21
Language: English
What You'll Learn
- Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
- Avoid the teething problems that can spoil your users' onboarding experience with ServiceNow
- Automate the process of scaling up new teams into ServiceNow
- Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
- Create a strategy to avoid common pitfalls that sabotage ITSM programs
Who This Book Is For
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.
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