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Service Level Manager: Careers in IT service management

Service Level Manager: Careers in IT service management

Paperback

Series: BCS Guides to It Roles

Business GeneralCareersGeneral Computers

ISBN10: 178017294X
ISBN13: 9781780172941
Publisher: BCS, the Chartered Institute for IT
Published: Jul 31 2017
Pages: 152
Weight: 0.35
Height: 0.33 Width: 5.06 Depth: 7.81
Language: English
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

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General Computers