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Personalising Public Services: Understanding the Personalisation Narrative

Personalising Public Services: Understanding the Personalisation Narrative

Paperback

General Political ScienceSocial Movements

ISBN10: 1847427596
ISBN13: 9781847427595
Publisher: Policy Pr
Published: Jul 27 2011
Pages: 216
Weight: 0.75
Height: 0.40 Width: 6.10 Depth: 9.10
Language: English
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

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General Political Science