Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Principles of Total Quality

Principles of Total Quality

Omachonu, Vincent K.
Ross, Joel E.

Hardcover

ManagementGifts & Stationery GeneralTechnology & Engineering

ISBN10: 1574443267
ISBN13: 9781574443264
Publisher: Crc Pr Inc
Published: May 27 2004
Pages: 512
Weight: 1.86
Height: 1.27 Width: 6.56 Depth: 9.46
Language: English
An exceptionally thorough treatment of quality, this bestselling text provides practical instruction for students as well as for those responsible for quality implementation and management. The authors address reliability against the backdrop of increasing litigation in the area of product performance. Complete chapters provide a historical perspective for Six Sigma and discuss the concepts of service excellence within healthcare organizations. The authors also provide an expanded analysis of process quality management and quality function deployment, parameters for customer satisfaction, ways to organize for TQM, and the use of control charts to account for variables.

Also in

Gifts & Stationery General

View All