Sign-In
Cart
Principles of Total Quality
Hardcover
ManagementGifts & Stationery GeneralTechnology & Engineering
ISBN13: 9781574443264
Publisher: Crc Pr Inc
Published: May 27 2004
Pages: 512
Weight: 1.86
Height: 1.27 Width: 6.56 Depth: 9.46
Language: English
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.
The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
Also in
Gifts & Stationery General
Go-To Notebook with Mohawk Paper, Midnight Blue Blank: (Blank Notebooks, Simple Notebook, Blue Notebook)
Chronicle Books
Other
This Earthly Globe: A Venetian Geographer and the Quest to Map the World
Andrea Di Robilant
Paperback
Where to Find It in the Bible: The Ultimate Resource for Quick-And-Easy Biblical Reference
Anderson, Ken
Paperback
The Official Pumpkin Spice Café Cookbook: 60 Delicious Dream Harbor Recipes
Thomas, Heather
Gilmore, Laurie
Hardcover
Flow Hive's Book of Bees and Beekeeping: Protect, Enjoy, Harvest
Anderson, Stuart
Anderson, Cedar
Hardcover
Brain Games - Sticker by Number: Snoopy (Officially Licensed Peanuts Product)
Brain Games
Publications International Ltd
New Seasons
Paperback
The Investor's Odyssey: Resisting the Sirens and Playing the Long Game
Mayer, Christopher W.
Hardcover
Once Upon a Cookbook: A Treasury of Recipes Inspired by Timeless Children's Books
Taylor, Bryton
Hardcover
Bear Hugs Notecards: (Cute Notecards, Notecards for Friends, Artistic Notecards with Envelopes)
Chronicle Books
Other
3-Color Botanical Cyanotype Kit: Beginner-Friendly Solar Printing Kit for DIY Nature Art
Rafferty, Sarah Bourne
Hardcover
Brain Games - Sticker by Number: Flowers & Nature Stained Glass (28 Images to Sticker)
New Seasons
Publications International Ltd
Brain Games
Paperback
Learning Japanese Hiragana and Katakana: A Workbook for Self-Study
Takagaki, Tetsuo
Henshall, Kenneth G.
Paperback
Tesla & The Cabbage Patch Kids: Exploring the lost Empire of Tartaria and the Reset of 1776
Anderson, Guy Peter
Paperback
Book Club Bar: Literary-Inspired Drink Recipes for Your Next Great Read
Neary, Erin
Esten, Nat
Hardcover
Rebecca Yarros's Fourth Wing: I Survived Threshing Stickers - Sticker Set of 4
Out of Print
Paperback
Brain Games - Sticker by Number - Vintage: Animals (28 Images to Sticker)
Publications International Ltd
New Seasons
Brain Games
Paperback
Brain Games - Sticker by Number: Cozy Capybaras: Includes a Foil Sticker Sheet to Complete Each Image!
Brain Games
Publications International Ltd
New Seasons
Paperback
Brain Games - Sticker by Number: Gilded Gardens (24 Images to Sticker): Includes 2 Foil Sticker Sheets to Complete Each Image!
Publications International Ltd
New Seasons
Brain Games
Paperback
The Three Books of Enoch, Plus the Enoch Portions of the Book of Jasher
Ben Elisha, Ishmael
Paperback
After Dinner Amusements: Truth or Dare for Couples: 50 Questions and Challenges
Chronicle Books
Other
Brain Games - Sticker by Number: Be Calm (28 Images to Sticker)
Publications International Ltd
New Seasons
Brain Games
Paperback
Brain Games - Sticker by Number: Enchanted Wonders (36 Images to Sticker): Includes Foil Stickers!
Publications International Ltd
New Seasons
Brain Games
Paperback
Brain Games - Search and Sticker: Animals (for Kids Ages 3-6)
Publications International Ltd
Little Grasshopper Books
Paperback
Brain Games - Sticker by Number: Whimsical World (24 Images to Sticker): Includes 2 Foil Sticker Sheets to Complete Each Image!
Brain Games
Publications International Ltd
New Seasons
Paperback
Brain Games - To Go - 3-In-1: Word Search, Sudoku, Crosswords
Publications International Ltd
Brain Games
Paperback