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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

Hardcover

Technology & EngineeringGeneral Computers

ISBN10: 1138412546
ISBN13: 9781138412545
Publisher: CRC Press
Published: Jul 27 2017
Pages: 504
Weight: 1.85
Height: 1.06 Width: 6.00 Depth: 9.00
Language: English
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

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General Computers