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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Performance Comparison and Organizational Service Provision: U.S. Hospitals and the Quest for Performance Control

Performance Comparison and Organizational Service Provision: U.S. Hospitals and the Quest for Performance Control

Dorn, Christopher

Hardcover

Series: Routledge Studies in the Sociology of Health and Illness

Medical ReferenceGeneral Sociology

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ISBN10: 0367565161
ISBN13: 9780367565169
Publisher: Routledge
Published: Feb 23 2021
Pages: 240
Language: English

Exploring the mechanisms underlying performance comparisons, Performance Comparison and Organizational Service Provision investigates how such assessments shape hospitals' service provision and medical professionals' work.

With a focus on U.S. health care, this study outlines how medical quality was defined and compared in the hospital sector from the late 19th century to the present. Developing a novel theoretical framework to investigate performance comparisons, several different forms of internal and external performance assessments are contrasted throughout this period. The transformative effects of these comparisons on hospitals' relationships to patients, insurers, regulators, and staff are analyzed and their ramifications for current hospital care are explored. Drawing on this analysis, the book examines the controversial nature of these measures and the struggles among hospital managers, patients, physicians, and policy makers to determine hospital quality.

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