Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Organizing ITSM: Transitioning the It Organization from Silos to Services with Practical Organizational Change

Organizing ITSM: Transitioning the It Organization from Silos to Services with Practical Organizational Change

Steinberg, Randy A.

Paperback

Technology & EngineeringGeneral Computers

ISBN10: 1490762701
ISBN13: 9781490762708
Publisher: Trafford Pub
Published: Aug 7 2015
Pages: 222
Weight: 1.12
Height: 0.47 Width: 8.25 Depth: 11.00
Language: English
Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business change, and the overall trend of lifting IT up and out of the traditional data center and into the cloud. This is about transitioning the IT organization from engineering silos providing capabilities to valued IT services that deliver business value. IT organizations embarking on IT service management must address both cultural and structural barriers in a way that involves the whole enterprise if they are going to be successful. Readers of this book will find practical guidance for transitioning to the people and culture side of IT service management. It identifies pros and cons of different IT organizational models, how to deal with resistance, building a communications plan step-by-step, training considerations, and much more.

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