Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting

Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting

Bouckaert, Geert
Halachmi, Arie

Hardcover

Business GeneralGeneral Political Science

ISBN10: 0899309585
ISBN13: 9780899309583
Publisher: Praeger
Published: Mar 20 1996
Pages: 368
Weight: 1.47
Height: 1.26 Width: 6.30 Depth: 9.14
Language: English

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.

This book addresses the issues involved in developing Service Effort and Accomplishment (SEA) reports from various points of view. It addresses the context of SEA reporting and relates performance measurement to the budgeting process, auditing process, and policy making. It provides examples of successful performance measurement protocols from the U.S. and abroad.

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