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Organizational Assessment and Improvement in the Public Sector
Hardcover
Series: Aspa Public Administration and Public Policy
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ISBN10: 1420084208
ISBN13: 9781420084207
Publisher: Crc Pr Inc
Published: Oct 13 2009
Pages: 248
Weight: 1.10
Height: 0.70 Width: 6.20 Depth: 9.30
Language: English
ISBN13: 9781420084207
Publisher: Crc Pr Inc
Published: Oct 13 2009
Pages: 248
Weight: 1.10
Height: 0.70 Width: 6.20 Depth: 9.30
Language: English
In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book provides those who manage or work in government with an understanding of and a methodology for assessment. The book introduces the assessment concept and its significance in public organizations. It then focuses on procedures and demonstrates how communication that results from an assessment process can create a widely accepted case for change. The text presents a model grounded in the Malcolm Baldrige National Quality criteria but adapted for the language and culture of government organizations.
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