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On-Call In Action: Site Reliability Engineering Best Practices for Building Resilient Systems
Paperback
Publisher: Independently Published
Published: May 14 2025
Pages: 182
Weight: 0.96
Height: 0.39 Width: 8.50 Depth: 11.00
Language: English
In today's always-on world, downtime is not an option. Your users expect seamless service, 24/7. Your business depends on it. But how do you guarantee that reliability when complex systems inevitably encounter turbulence? The answer lies in a world-class on-call capability.
On-Call In Action is your practical playbook for building just that. This isn't just another theoretical tome; it's a hands-on guide to navigating the high-stakes reality of modern on-call. We'll equip you with the SRE principles, incident management lifecycles, and effective alerting strategies (leveraging the Versus Incident project as our real-world example) that form the backbone of resilient operations.
This book, On-Call In Action, is your friendly guide to making on-call work better. We'll show you:
- Why being on-call is so important.
- What to do when a problem (we call it an incident) happens.
- How to set up good alerts so you only get called for big problems. We'll even show you how with a free tool called Versus Incident.
- How to check if your services are running well (using simple goals).
- How to learn from mistakes without blaming anyone, so things get better.
- How to make good on-call schedules so people don't get too tired.
- How to create a supportive team for on-call work.
- Chapter 1 Foundations: Why On-Call Matters & SRE Principles
- Chapter 2 Anatomy of an Incident: The Management Lifecycle
- Chapter 3 Effective Alerting: Strategy and Routing Use Versus Incident
- Chapter 4: Integrating Monitoring Sources and Escalation Policies: A Case Study
- Chapter 5: Measuring Reliability: SLIs, SLOs, and Error Budgets
- Chapter 6: Putting It All Together: Practical Examples of Unified Alerting & Templating
- Chapter 7: Learning from Failure: Blameless Postmortems
- Chapter 8: Sustainable On-Call: Scheduling and Managing Burnout
- Chapter 9: Effective Incident
- Chapter 10: The On-Call Ecosystem: Tooling and Future Trends
- Chapter 11: On-Call in Action: Digital Customer Onboarding in Banking
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