Sign-In
Cart
Microsoft System Center 2016 Service Manager Cookbook - Second Edition: Click here to enter text.
Paperback
ApplicationsGeneral ComputersSystem Administration
ISBN13: 9781786464897
Publisher: Packt Pub
Published: Feb 24 2017
Pages: 638
Weight: 2.38
Height: 1.28 Width: 7.50 Depth: 9.25
Language: English
Discover over 100 practical recipes to help you master the art of IT service management for your organization
Key Features
- Unleash the capabilities of Microsoft System Center 2016 Service Manager
- Master the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016
- This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager
Book Description
System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.
This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring change and release management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration.
Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.
What you will learn
- See a practical implementation of the ITSM framework and processes based on ITIL
- Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration
- Get to know about Incident, Problem, and Change Management processes and configuration
- Get to grips with performing advanced personalization in Service Manager
- Discover how to set up and use automation with and within Service Manager 2016
- Work with Service Manager Data Warehouse
- Find out what Security Roles are and how to implement them
- Learn how to upgrade from SCSM 2012 R2 to SCSM 2016
Also in
System Administration
All Data Are Local: Thinking Critically in a Data-Driven Society
Loukissas, Yanni Alexander
Paperback
Learn Powershell in a Month of Lunches, Fourth Edition: Covers Windows, Linux, and macOS
Petty, James
Leonhardt, Tyler
Plunk, Travis
Paperback
Learning eBPF: Programming the Linux Kernel for Enhanced Observability, Networking, and Security
Rice, Liz
Paperback
Observability Engineering: Achieving Production Excellence
Majors, Charity
Fong-Jones, Liz
Miranda, George
Paperback
The Book of Pf, 4th Edition: A No-Nonsense Guide to the OpenBSD Firewall
Hansteen, Peter N. M.
Paperback
Certified Kubernetes Administrator (Cka) Study Guide: In-Depth Guidance and Practice
Muschko, Benjamin
Paperback
Cilium: Up and Running: Cloud Native Networking, Security, and Observability
Laverack, James
Vibert, Nico
Nikolic, Filip
Paperback
SQL Server 2025 Unveiled: The Ai-Ready Enterprise Database with Microsoft Fabric Integration
Ward, Bob
Paperback
Windows 11 Manual For Seniors: A Beginners Guide to Navigate Your Computer with Step-by-Step Instructions
Wells, Larry
Paperback
Agentic Architectural Patterns for Building Multi-Agent Systems: Proven design patterns and practices for GenAI, agents, RAG, LLMOps, and enterprise-s
Bustos, Juan Pablo
Arsanjani, Ali
Paperback
Industrial Cybersecurity - Second Edition: Efficiently monitor the cybersecurity posture of your ICS environment
Ackerman, Pascal
Paperback
Evasion Engineering: Building Custom Red Team Tools for Modern Defenses
Lasalvia, Michael
Chow, Dennis
Paperback
Salesforce Certified Platform Administrator Study Guide: Launch and Elevate Your Salesforce Career
Wheeler, Mike
Paperback
Linux for Beginners: An Introduction to the Linux Operating System and Command Line
Cannon, Jason
Paperback
Building AI Agents with LLMs, RAG, and Knowledge Graphs: A practical guide to autonomous and modern AI agents
Raieli, Salvatore
Iuculano, Gabriele
Paperback
E-mail: A Write It Well Guide: How to Write and Manage E-mail in the Workplace
Chan, Janis Fisher
Paperback
Wireless Exploits And Countermeasures: Kali Linux Nethunter, Aircrack-NG, Kismet, And Wireshark
Botwright, Rob
Paperback
The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide
Crawley, Don R.
Paperback
Windows Internals: System Architecture, Processes, Threads, Memory Management, and More, Part 1
Russinovich, Mark
Solomon, David
Yosifovich, Pavel
Paperback
Microsoft Power Automate Cookbook: Automating Business Processes Easily, Intuitively, and Quickly
Najjar, Ahmad
Paperback
Welcome to the Cold Aisle: A Data Center Technicians No-Nonsense Survival Guide For Day One And On
Ortiz, Jason
Paperback
Docker: Up & Running: Shipping Reliable Containers in Production
Kane, Sean P.
Matthias, Karl
Paperback
Kill It with Fire: Manage Aging Computer Systems (and Future Proof Modern Ones)
Bellotti, Marianne
Paperback
Building Secure and Reliable Systems: Best Practices for Designing, Implementing, and Maintaining Systems
Beyer, Betsy
Adkins, Heather
Blankinship, Paul
Paperback
Data and Reality: A Timeless Perspective on Perceiving and Managing Information in Our Imprecise World, 3rd Edition
Kent, William
Paperback
Prometheus: Up & Running: Infrastructure and Application Performance Monitoring
Brazil, Brian
Pivotto, Julien
Paperback
Linux Kernel Programming - Second Edition: A comprehensive and practical guide to kernel internals, writing modules, and kernel synchronization
Billimoria, Kaiwan N.
Paperback
Windows 11 for Enterprise Administrators - Second Edition: Unleash the power of Windows 11 with effective techniques and strategies
Stokes, Jeff
Miles, Steve
Singer, Manuel
Paperback
Acing the Certified Kubernetes Administrator Exam, Second Edition
Brito, Rafael
Crowell, Chad
Paperback
SAP S/4hana Financial Accounting Certification Guide: Application Associate Exam
Pougkas, Stefanos
Paperback
Linux: A Complete Guide to Learn Linux Commands, Linux Operating System and Shell Scripting Step-by-Step
Ayden, Nicholas
Paperback
Powershell Cookbook: Your Complete Guide to Scripting the Ubiquitous Object-Based Shell
Holmes, Lee
Paperback
Microsoft 365 and SharePoint Online Cookbook - Second Edition: A complete guide to Microsoft Office 365 apps including SharePoint, Power Platform, Cop
Chamberlain, Nate
Mahajan, Gaurav
Ghatak, Sudeep
Paperback
The Practice of Network Security Monitoring: Understanding Incident Detection and Response
Bejtlich, Richard
Paperback
Graph-Powered Analytics and Machine Learning with Tigergraph: Driving Business Outcomes with Connected Data
Nguyen, Phuc Kien
Thomas, Alexander
D, Victor Lee Ph.
Paperback
Red Hat Enterprise Linux 10 Essentials: Learn to Install, Administer and Deploy RHEL 10 Systems
Smyth, Neil
Paperback
Practical Threat Detection Engineering: A hands-on guide to planning, developing, and validating detection capabilities
Roddie, Megan
Katz, Gary J.
Deyalsingh, Jason
Paperback
Linux: The ultimate guide to Linux for beginners, Linux hacking, Linux command line, Linux operating system, and more!
Newport, Craig
Paperback
Debian 13.3 "Trixie" Desktop Handbook: A Practical Guide to Installing, Securing, and Mastering the Debian Linux Desktop - From Install to Advanced Ad
Rodgers, David A., Jr.
Paperback
Data Modeling for MongoDB: Building Well-Designed and Supportable MongoDB Databases
Hoberman, Steve
Paperback
Building Multi-Tenant Saas Architectures: Principles, Practices, and Patterns Using AWS
Golding, Tod
Paperback
Ubuntu 26.04 LTS: A Comprehensive Guide for Beginners and Advanced Users
Rodgers, David A., Jr.
Paperback
Cybersecurity Ops with Bash: Attack, Defend, and Analyze from the Command Line
Troncone, Paul
D. Carl Albing Ph.
Paperback
Mastering Embedded Linux Development - Fourth Edition: Craft fast and reliable embedded solutions with Linux 6.6 and The Yocto Project 5.0 (Scarthgap)
Simmonds, Chris
Vasquez, Frank
Paperback
Learn Powershell Scripting in a Month of Lunches, Second Edition: Write and Organize Scripts and Tools
Petty, James
Jones, Don
Hicks, Jeffery
Paperback
CCNA Automation Ccnaauto 200-901 Official Cert Guide
Iliesiu, Adrian
Malegaonkar, Ashutosh
Jackson, Chris
Paperback
Red Hat Certified Engineer (Rhce) Ansible Automation Study Guide: In-Depth Guidance and Practice
Bueno, Alex Soto
Block, Andrew
Paperback
Building Green Software: A Sustainable Approach to Software Development and Operations
Bergman, Sara
Currie, Anne
Hsu, Sarah
Paperback
PowerShell Automation and Scripting for Cybersecurity: Hacking and defense for red and blue teamers
Wiesner, Miriam C.
Paperback
Practical Linux System Administration: A Guide to Installation, Configuration, and Management
Hess, Kenneth
Paperback
The Ultimate Linux Shell Scripting Guide: Automate, Optimize, and Empower tasks with Linux Shell Scripting
Tevault, Donald a.
Paperback
The Ultimate Linux Programming Bible Master Guide: 5 in 1 Dive Deep Into Kernel Internals, Device Drivers, and Advanced Threading Techniques to Build
Press, Illingworth Academic
Paperback
Version Control with Git: Powerful Tools and Techniques for Collaborative Software Development
Ponuthorai, Prem Kumar
Loeliger, Jon
Paperback
Modern Ethical Hacking with Kali Linux: Penetration Testing Techniques for Securing Today's Systems and Networks
Waldschmidt, Gregory
Paperback
Learn Linux Quickly: A Comprehensive Guide for Getting Up to Speed on the Linux Command Line (Ubuntu)
Quickly, Code
Bartley, Paul H.
Paperback
Kubernetes Security and Observability: A Holistic Approach to Securing Containers and Cloud Native Applications
Gupta, Amit
Creane, Brendan
Paperback
Data Quality Fundamentals: A Practitioner's Guide to Building Trustworthy Data Pipelines
Vorwerck, Molly
Moses, Barr
Gavish, Lior
Paperback
The Kubernetes Bible - Second Edition: The definitive guide to deploying and managing Kubernetes across cloud and on-prem environments
McKendrick, Russ
Madapparambath, Gineesh
Paperback
Using Digital Information Services in the Library Workplace: An Introduction for Support Staff
Shaw, Marie Keen
Paperback
Cloud Native Data Security with Oauth: A Scalable Zero Trust Architecture
Trojanowski, Michal
Archer, Gary
Kahrer, Judith
Paperback
A Friendly Guide to Data Science: Everything You Should Know about the Hottest Field in Tech
Vincent, Kelly P.
Paperback
Learn Linux Quickly: A beginner-friendly guide to getting up and running with the world's most powerful operating system
Alkabary, Ahmed
Paperback
SUSE Linux Enterprise Server 16 Official Administration Guide: Master SLES 16 system administration, security, and automation for the SCA exam
Cárdenas, Sergio Ocón
Colino, Miguel Pérez
Gómez, Pablo Iranzo
Paperback
Kubernetes Best Practices: Blueprints for Building Successful Applications on Kubernetes
Burns, Brendan
Villalba, Eddie
Strebel, Dave
Paperback
Cracking the Kubernetes Interview: Discover expert tips and best practices to ace your Kubernetes technical interviews
Dovnar, Alexander
Vedmich, Viktor
Paperback
Red Hat Enterprise Linux 9 Administration - Second Edition: A comprehensive Linux system administration guide for RHCSA certification exam candidates
Colino, Miguel Pérez
Requena, Pedro Ibáñez
Gómez, Pablo Iranzo
Paperback
Ethernet: The Definitive Guide: Designing and Managing Local Area Networks
Zimmerman, Joann
Spurgeon, Charles E.
Paperback
The FPGA Programming Handbook - Second Edition: An essential guide to FPGA design for transforming ideas into hardware using SystemVerilog and VHDL
Eschemann, Guy
Bruno, Frank
Paperback
Mastering NLP From Foundations to Agents - Second Edition: Building AI Agents through Agentic Automation and RAG Workflows with Python
Gazit, Lior
Ghaffari, Meysam
Paperback
Agentic AI for Platform Engineering: Rethinking developer platforms with agentic AI, RAG, MCP, and governed autonomous operations
Nagase, Jaime
Reichert, Tiago Miguel
Duarte, Lucas Soriano Alves
Paperback
The Ultimate AI Guide for Linux Engineers: A Hands-On Guide to Agentic AI, LLMs, and Cloud-Native Automation for Linux Infrastructure Teams
Lanza, Ezequiel
Spotti, Eduardo
Paperback
Data Architecture for Software Architects: A Guide to Building Data-Driven Systems
Sadalage, Pramod
Chandrasekaran, Premanand
Paperback
SAP Master Data Governance: The Comprehensive Guide
Kalwachwala, Homiar
Dogra, Bikram
Isacc, Antony
Hardcover
NMAP Network Scanning Series: Network Security, Monitoring, And Scanning Library
Botwright, Rob
Paperback
Microsoft 365 Fundamentals Guide: Over 100 tips and tricks to help you get up and running with M365 quickly
Romão, Douglas
Moraes, Gustavo
Paperback
Kubernetes: The Ultimate Guide to Learn and Master Kubernetes for Beginners (Effectively Learn Kubernetes Step-by-step)
Bennett, Melvin
Paperback
Unix And Linux System Administration Handbook: Mastering Networking, Security, Cloud, Performance, And Devops
Botwright, Rob
Paperback
Learn OpenShift - Second Edition: Master container orchestration with OpenShift 4 - architecture, deployment, and operations
Zuev, Denis
Varlamov, Aleksandr
Usov, Aleksey
Paperback
Mastering Terraform: A practical guide to building and deploying infrastructure on AWS, Azure, and GCP
Tinderholt, Mark
Paperback
Online Searching: A Guide to Finding Quality Information Efficiently and Effectively
Markey, Karen
Paperback
DB2 10.5 DBA for Luw Upgrade from DB2 10.1: Certification Study Notes (Exam 311)
Sanders, Roger E.
Paperback
Kali Linux Cookbook - Third Edition: Boost your pentesting career with essential tools such as Nmap, Metasploit, and Wireshark
Schultz, Corey P.
Paperback
Implementing and Administering Cisco Solutions 200-301 CCNA Exam Guide - Second Edition: Everything you need to pass the 200-301 CCNA v1.1 exam and ad
Anderson, Neil
Singh, Glen D.
Paperback
Linux Kernel Debugging: Leverage proven tools and advanced techniques to effectively debug Linux kernels and kernel modules
N. Billimoria, Kaiwan
Paperback
Mastering Proxmox - Third Edition: Build virtualized environments using the Proxmox VE hypervisor
Ahmed, Wasim
Paperback
Python for Devops: Learn Ruthlessly Effective Automation
Behrman, Kennedy
Deza, Alfredo
Gift, Noah
Paperback
Cisa Certified Information Systems Auditor All-In-One Exam Guide, Fourth Edition
Gregory, Peter H.
Paperback
Mastering Windows Security and Hardening - Second Edition: Secure and protect your Windows environment from cyber threats using zero-trust security pr
Dunkerley, Mark
Tumbarello, Matt
Paperback
The Expert in the Next Office: Tools for Managing Operations and Security in the Era of Cyberspace
Kabay, M. E.
Paperback
Linux: A complete guide to Linux command line for beginners, and how to get started with the Linux operating system!
Arthur, James
Paperback
Ansible: Up and Running: Automating Configuration Management and Deployment the Easy Way
Meijer, Bas
Hochstein, Lorin
Moser, René
Paperback
Attack Surface Management: Strategies and Techniques for Safeguarding Your Digital Assets
Eddings, Ron
Kaufmann, Mj
Paperback
Oracle Solaris 11.2 System Administration Handbook (Oracle Press)
Foster, Glynn
Foxwell, Harry
Paperback
Podman in Action: Secure, Rootless Containers for Kubernetes, Microservices, and More
Walsh, Daniel
Paperback