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Les Centres d'appels: mode d'emploi
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ISBN10: 2342028598
ISBN13: 9782342028591
Publisher: Publibook
Published: Jul 2 2025
Pages: 144
Weight: 0.40
Height: 0.34 Width: 5.51 Depth: 8.86
Language: French
ISBN13: 9782342028591
Publisher: Publibook
Published: Jul 2 2025
Pages: 144
Weight: 0.40
Height: 0.34 Width: 5.51 Depth: 8.86
Language: French
Connaissons-nous réellement ces centres multimédias qui rythment notre quotidien ? Qu'est-ce qu'un centre d'appels ? Comment l'activité y est-elle organisée ? Qui y travaille ? Peut-on en parler comme de n'importe quelle activité du tertiaire ? Comment fabriquent-ils l'information ? Que cachent-ils ? Quelles sont les problématiques qui les traversent ? Quelles sont les évolutions possibles ? L'ambition est grande mais l'exercice est important, voire nécessaire. Un essai en forme d'exploration critique des réalités qui se jouent derrière les murs de ces centres d'appel qui sont désormais incontournables... L'histoire de ce secteur en plein essor, ses spécificités, ses méthodes de travail, sa structuration, son fonctionnement... ce sont toutes ces dimensions - et les tensions qu'elles portent - que questionnent B. Tine dans cette étude aussi synthétique qu'informative qui conduit le lecteur par-delà les relations qu'il peut avoir avec les téléacteurs.
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