Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Linguistic Ethnography of a Multilingual Call Center: London Calling

Linguistic Ethnography of a Multilingual Call Center: London Calling

Woydack, Johanna

Paperback

Series: Communicating in Professions and Organizations

LinguisticsAnthropologyGeneral Sociology

ISBN10: 3030066398
ISBN13: 9783030066390
Publisher: Palgrave Macmillan
Published: Jan 3 2019
Pages: 214
Weight: 0.62
Height: 0.49 Width: 5.83 Depth: 8.27
Language: English
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of the life of a calling script from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

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